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FAQs

On this page you'll find the answers to questions customers frequently ask us.
*Our Customer service team's working hours are 09.00 - 16.45, Monday - Friday.

  • Order
  • Delivery
  • Return
  • Payment
  • Info and Contact

Order

How do I place an order in the online shop?

As soon as you have found an item of your choice (suitable size, colour and available), you can put it into the shopping cart. Just click on the button "Add to shopping cart".

Once you have selected all the items you want, click on the shopping cart. Here you will find all the items that you have selected. You can remove or add items here.

Once the desired items are in the shopping cart, click "To Checkout" in the next step.

Choose whether you would like to register as a customer or shop as a guest.

Before you select the mode of payment, verify once again whether the delivery address and billing address are correct. For purchase on account, the delivery address must not differ from the billing address.

After you have selected the desired mode of payment, you can view your shopping cart, the purchase price and the shipping charges once again.

Please confirm that you accept our General Terms and Conditions of Business (AGBs) and then go to "place order" in the last step.

Can I also place an order by phone or email?

Orders can only be placed online.

Changing or cancelling an order

Currently, you cannot revise your orders on our website.
We are happy to assist you. Please contact our hotline at 0080013461212.

Will items that are currently sold-out be available again at a later date?

Yes! Just enter your email address in the field "We will inform you when the item is available again", and you will receive a message from us as soon as the item arrives.

Delivery

Where do we deliver?

We deliver within Europe, to the following countries: Delivery Information

How long does a delivery take?

Delivery to the UK usually takes up to 10 working days. *Items are shipped from overseas and subject to customs clearance which can vary dependent on the nature of the goods. Pease note that tracking details will be provided once the parcel has passed the customs procedures.

Pedal tractors require 2 weeks and go-carts up to 3 weeks.

Can the delivery address differ from the billing address?

You are welcome to change the delivery address for orders paid by credit card, PayPal or paid through the immediate transfer payment system.

How can I track the delivery of my package?

As soon as we have handed over your package to the forwarder, we will send you a shipping confirmation along with the corresponding shipment tracking number.

What should I do if there is an item missing in my package?

Please contact us by email at: contact.webshop.uk@agcocorp.com, or call us at: 00800 1346 1212, give us your order number and the item number, and we will investigate the matter with our warehouse.

My package is damaged or the contents are damaged. What should I do?

Please contact us by email at: contact.webshop.uk@agcocorp.com, or call us at: 00800 1346 1212. A photograph of the damaged item must be attached to your email. We will take care of everything else.

My package did not arrive. What should I do?

Contact DHL or UPS by means of shipment tracking to check the status of the delivery.

If that is not successful, please contact our hotline: 00800 1346 1212

If it was not possible to deliver the package to you, there should be a notification in your mailbox, followed by another delivery, or a pick-up address will be indicated.

Can I change my delivery address?

If you would like to change your delivery address after you have placed your order, please contact us and we will do our best to help you.

Can I send an order to more than one delivery address?

If you would like your items to be delivered to multiple addresses, you'll need to place separate orders per each address.

How much does delivery cost?

You can view all of our delivery prices on our Delivery Page.

How can I track my order?

Your tracking information will be sent to you in an email once your order has left our warehouse.

Return

How can I return goods?

If you are unhappy with your purchase, you can return the goods to us within 30 calendar days.

Item(s) must be returned in the original packaging with all tags still attached. You can start a return here

Please note, if you have paid for your order with Payone Invoice we advise you to settle the balance even if you are returning your item to us.

This will help you to avoid any late payment fees from Payone and we will reimburse your purchase value once we have received your return.

The statutory guarantee period shall apply for damage and defects for which you are not responsible.

Within how many days can I return goods?

If something does not fit or if you are not pleased with it, you can return the goods to us within 30 days in the original packaging along with the filled-out return note.

The statutory guarantee period shall apply for damage and defects for which you are not responsible.

Can I exchange an item?

Send us the item for exchange with the free return delivery.

Please fill out the return note here as well. We will try to deliver your exchange within one week, if possible, in as far as the desired item is in stock.

How do I receive reimbursement for my money?

The original purchase amount will be credited to the customer account within 2 weeks after receipt and inspection of the return and paid by transfer as a credit card transaction, through PayPal or to your bank account.

I returned my item(s) but I havent yet received my refund?

It can take up to 10 working days for your refund to be shown in your account.

What are the return guidelines?

Item(s) must be returned in the original packaging with all tags still attached. Once the item is recieved in the warehouse and it has passed quality inspection, a refund will be issued.

How do I return my Pedal Tractor or Go Kart?

Create your return using the Returns page. The return slip will include all the information about the (or your nearest?) drop off point.

Can I return a gift?

Yes you can, however you need the order number to log the request and the money will be refunded to the original account used to pay for the order.

I have exceeded the 30 days available for a refund, what can I do?

If you have exceeded the 30 days from receipt of order, unfortuantely you can no longer return your item(s) for a refund.

Payment

Which payment methods do you offer?

You have the following payment options:

PAYPAL

Secure and fast via the login of your PayPal account. Your PayPal account is linked to your bank account or credit card, so you will be charged directly by PayPal.

CREDIT CARD

The invoice amount will be debited from your Visa or MasterCard as soon as the goods are dispatched to you.

IMMEDIATE TRANSFER (SOFORTÜBERWEISUNG)

With the immediate transfer mode of payment, the invoice amount is debited easily and securely via the login of your online banking account.

You will receive a transaction confirmation after the transfer.

PURCHASE ON ACCOUNT

With "Purchase on account" you simply pay the invoice amount by transfer within 14 days, as indicated on your invoice, to: PayPal Europe; IBAN DE36120700888005647752; Intended Purpose: 88S672462W6073307; Bank:Deutsche Bank, BIC: DEUTDEDBPAL.

Promotions - Promotional codes

Promotions are temporary offers or advertising campaigns that we advertise on our start banners.

You can redeem the promotional codes in your shopping cart under "Redeem".

Newsletter

Newsletter - Always be the first to know!

Register for the newsletter in our online shop. This will ensure that you always stay informed about all the latest styles, trends and our promotions.

How can I unsubscribe from the newsletter?

In each newsletter, you will see the item: “If you no longer wish to receive the newsletter, please click here". You will not receive any further newsletters after this.

Info and Contact

You can contact us:

Monday - Friday from 09.00 to 16.45 hours by telephone at: 00800 1346 1212 or by mail: contact.webshop.ex@agcocorp.com